Shipping Policy

This Shipping Policy outlines how orders placed with Misty Haven Botanicals are processed and delivered.

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1. Order Processing

Orders are typically processed within 1–2 business days after payment is received.

Orders are processed Monday to Friday, excluding public holidays.

Once dispatched, you will receive a shipping confirmation email with tracking information where available.

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2. Shipping Within Australia

We ship Australia-wide using trusted shipping carriers.

Estimated delivery timeframes:

• Standard Shipping: 2–6 business days
• Express Shipping: 1–3 business days

Delivery times may vary depending on location and carrier delays.

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3. International Shipping

International shipping may be available to selected countries.

Delivery times vary depending on destination and customs processing.

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

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4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, order size, and selected shipping method.

Free shipping promotions may be offered from time to time.

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5. Order Tracking

Tracking details will be provided by email once your order has been dispatched, where tracking is available.

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6. Delivery Delays

Delivery delays may occasionally occur due to factors outside our control, including carrier delays, weather events, customs processing, or peak shipping periods.

Once an order has been dispatched, delivery is managed by the shipping carrier.

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7. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

Misty Haven Botanicals is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible.

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8. Lost or Missing Packages

If your order appears lost in transit, please contact us and we will assist in lodging an enquiry with the shipping carrier.