Privacy Policy & Terms of Use
Misty Haven Botanicals (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy & Terms of Use explains how we collect, use, disclose, and protect your information, as well as the terms governing the use of our website and the purchase of our products.
By accessing or using this website, you agree to these terms.
This policy is designed to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Australian Consumer Law.
1. Business Information
This website is operated by:
Misty Haven Botanicals
Email: support@mistyhaven.com.au
2. Information We Collect
Personal Information You Provide
We may collect personal information when you:
- place an order
- create an account
- subscribe to our newsletter
- contact us
- participate in promotions or surveys
This information may include:
- your name
- email address
- shipping and billing address
- phone number
- payment details (processed securely through third-party providers)
Automatically Collected Information
When visiting our website, we may automatically collect:
- IP address
- device type and browser
- pages visited
- time spent on pages
- referring websites
This information helps us improve website performance and user experience.
3. How We Use Your Information
We may use your information to:
- process and fulfil orders
- provide customer support
- communicate regarding purchases
- send marketing communications (if opted in)
- improve our website, products, and services
- detect fraud or misuse
4. Marketing Communications
If you subscribe to marketing communications, we may send updates regarding:
- new products
- promotions
- brand news
You may unsubscribe at any time using the unsubscribe link provided in our emails.
5. Sharing Your Information
We may share information with trusted third-party providers that help operate our business, including:
- ecommerce platforms
- payment processors
- shipping providers
- analytics services
- email marketing platforms
We do not sell or rent your personal information.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- remember preferences
- analyse website traffic
- improve website functionality
- personalise content or advertising
You may disable cookies through your browser settings.
7. Website Use
By using this website, you agree that you will not:
- use the website for unlawful purposes
- interfere with website functionality or security
- attempt unauthorised access to systems or data
- reproduce or exploit website content without permission
All website content, including text, graphics, logos, images, and branding, remains the property of Misty Haven Botanicals and is protected by intellectual property laws.
8. Product Information
We aim to ensure product descriptions, pricing, and website information are accurate.
However, we do not guarantee that all information is completely error-free, current, or complete.
We reserve the right to correct errors, inaccuracies, omissions, or pricing issues at any time without prior notice.
9. Health Disclaimer
Information provided on this website is intended for general informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Information on this website should not be considered medical advice. Please consult a qualified healthcare professional before using supplements, particularly if you:
- are pregnant or breastfeeding
- have a medical condition
- are taking medication
10. Orders & Payments
By placing an order, you confirm that:
- all information provided is accurate
- you are authorised to use the payment method supplied
We reserve the right to refuse or cancel orders at our discretion, including where fraud, pricing errors, or suspicious activity is suspected.
11. Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices may change without prior notice.
12. Shipping
Shipping timeframes are estimates only and may vary due to:
- location
- carrier delays
- unforeseen circumstances
Once dispatched, delivery is managed by the shipping carrier.
13. Returns & Refunds
Our Returns & Refunds Policy outlines conditions relating to returns, exchanges, and refunds.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- a replacement or refund for a major failure
- compensation for reasonably foreseeable loss or damage
- repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
Please refer to our separate Returns Policy for full details.
14. Data Security
We take reasonable steps to protect personal information from:
- misuse
- loss
- unauthorised access
- disclosure or alteration
Payments are processed through secure third-party providers using industry-standard encryption technologies.
15. International Data Transfers
Some service providers may process or store data outside Australia.
By using our website, you acknowledge that your information may be transferred to jurisdictions with different privacy laws.
16. Limitation of Liability
To the maximum extent permitted by law, Misty Haven Botanicals is not liable for indirect, incidental, or consequential damages arising from the use of this website or products.
Nothing in these Terms excludes rights available under Australian Consumer Law.
17. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of external websites.
18. Changes to This Policy
We may update this Privacy Policy & Terms of Use at any time.
Changes take effect immediately upon publication on this page.
Continued use of the website constitutes acceptance of those changes.
19. Governing Law
These terms are governed by the laws of Australia.
Any disputes arising from use of this website will be subject to Australian jurisdiction.
20. Contact Us
For questions regarding this Privacy Policy & Terms of Use, please contact:
Misty Haven Botanicals
Email: support@mistyhaven.com.au
This the document is current and actively managed.