Returns & Refund Policy
At Misty Haven Botanicals, we take care to ensure our products are packed and sent in good condition. Due to the nature of our consumable products, we do not accept returns for change of mind.
Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging where applicable
Once we have reviewed the issue, we may provide a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used products
- Products damaged through misuse
- Items returned without prior approval
How to Contact Us
To report an issue with your order, please contact us at:
support@mistyhavenbotanicals.com.au
Please include your order number and details of the issue. We will review your request and provide instructions if a return is required.
Refunds
Where a refund is approved, it will be processed to the original payment method. Please allow 5–10 business days, depending on your payment provider.
I think this is much better for Misty Haven — simple, clear and not overloaded with legal wording, while still explaining what customers need to do if there is a problem with their order.
This the document is current and actively managed.