Subscription Policy

 

This Subscription Policy explains how recurring orders work when purchasing subscription products from Misty Haven Botanicals.

By purchasing a subscription product, you agree to the terms below.

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1. How Subscriptions Work

Selected products may be available as recurring subscriptions.

When you choose a subscription option, your product will automatically be delivered at the frequency selected during checkout.

Your payment method will be automatically charged before each recurring order.

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2. Billing

Your first payment is processed at the time of purchase.

Future payments will be automatically charged according to your selected delivery schedule.

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

If subscription pricing changes, we will notify you before the next billing cycle.

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3. Managing Your Subscription

You may manage your subscription at any time through your customer account or subscription portal.

Depending on the platform used, you may be able to:

• change delivery frequency
• skip a delivery
• update shipping details
• update payment details
• cancel your subscription

Changes should be made before the next billing date to apply to the upcoming order.

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4. Cancelling a Subscription

You may cancel your subscription at any time through your account settings or by contacting us.

Cancellation requests must be submitted before the next billing date to avoid the next order being processed.

Orders already processed or dispatched cannot be cancelled.

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5. Failed Payments

If a payment cannot be processed, additional payment attempts may be made.

Subscriptions may be paused or cancelled until a valid payment method is provided.

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6. Subscription Discounts

Subscription pricing or promotional discounts may change or be discontinued at any time.

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7. Returns & Refunds

Subscription orders are subject to our Returns & Refund Policy.

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8. Changes to This Policy

We may update this Subscription Policy from time to time.

The latest version will always be available on this page.